These general terms and conditions express the parties obligations in full.
The buyer is therefore deemed to unreservedly accept said obligations.
Molli and the buyer agree that these general terms and conditions only shall govern their relations. Molli reserves the right to amend its general terms and conditions from time to time. They shall apply as from the uploading thereof.
Should there arise any circumstances not provided for herein, the standard practices in force in the distance selling sector, for companies having their registered office in France, shall apply.
The purpose of these general terms and conditions is to define the rights and obligations of the parties in the context of the online sale of products proposed by Molli to the buyer.
These terms and conditions only concern purchases made by buyers wishing to have products delivered and whose habitual residence is in one of the countries mentioned in the drop-down menu when the client creates their account on the website.
The buyer can order online, via the online catalogue and order form provided therein.
For an order to be validated, the buyer must agree, by clicking where indicated, to the general terms and conditions. He must also choose the address and delivery option, and then confirm the payment method.
Any order constitutes acceptance of the prices and descriptions of the products available for purchase. Any objection in this respect shall be made in the context of a possible exchange and the guarantees mentioned below.
In certain cases, in particular failure to pay, an error in the address provided or another problem with the buyer’s account, Molli reserves the right to block the buyer’s order until the problem is resolved.
If a product ordered is not available, the buyer shall be informed by email.
The order will therefore be cancelled and, if applicable, reimbursed. The rest of the order shall remain firm and definitive.
For any question regarding the tracking of an order, the buyer can refer to the order tracking number received in the order confirmation email, or call 01 43 25 87 91 from Monday to Friday between 9 a.m. and 7 p.m.
The provision online of the buyer’s credit card number and final validation of an order shall constitute proof of the buyer’s consent in accordance with the provisions of the law of 13 March 2000 and constitute:
- liability for payment of the amounts due with respect to the order form,
- signature and express consent to all operations carried out
In case of fraudulent use of their credit card, the buyer is invited, as soon as such use is observed, to phone 0033 (0)1 43 25 87 91 from Monday to Friday between 9 a.m. and 7 p.m. or send an email to firstname.lastname@example.org
Molli then acknowledges receipt of the order by email sent to the address provided by the customer. In accordance with the provisions of Article 1369-2 of the Civil Code, the customer formally agrees to his email address being used by Molli to confirm the contents of his order.
This confirmation email reiterates all information communicated by the client and, if applicable, mentions possible difficulties or reserves posed by the order (availability of articles ordered, delivery deadlines or payment method chosen). It states the order number allocated to the customer by Molli.
PROOF OF TRANSACTION
Computerised records, stored on Molli’s computer systems under reasonable security conditions, shall be considered proof of communication, orders and payments made between the parties. Order forms and invoices are archived on a reliable and sustainable medium which can be produced as proof.
The products governed by these general terms and conditions are those featured on the molli.com et qui sont indiqués comme vendus et expédiés par Molli. Ils sont proposés dans la limite des stocks disponibles.website and which are marked as being sold and dispatched by Molli. They are available while stocks last.
Molli products are described and presented with as much accuracy as possible. Nonetheless, Molli cannot be held liable if such descriptions are characterised by errors or omissions.
Product photographs are not contractual.
Molli reserves the right to modify its prices at any time, but undertakes to apply the prices in force indicated when orders are placed, subject to availability on this date.
The prices are given in euros. They do not include delivery costs, which are charged separately and indicated before validation of the order. The prices take into account VAT applicable on the order date and any change in the applicable VAT rate will be automatically reflected in the price of the products in the online store. The price must be paid in full when ordering. The amounts paid cannot, under any circumstances, be considered as a deposit or advance payment.
The buyer can chose from all payment method made available by Molli on the website molli.com. Lto pay for his order. The buyer guarantees to Molli that he has the necessary authorisations to use the payment method chosen when validating the order. Molli reserves the right to suspend the processing or delivery of any order if a payment by credit card is declined by the officially accredited organisations or in the event of non-payment. In particular, Molli reserves the right to refuse to make a delivery or fulfil an order placed by a buyer who has not partially or fully paid for a previous order or with whom a dispute concerning payment in ongoing.
PRODUCT AVAILABILITY - REIMBURSEMENT
Except in the case of force majeure or long periods during which the online store is closed, which will be clearly announced on the website’s homepage, the times fixed for dispatch will, as stocks last, be those indicated below. The time fixed for dispatch runs as from the date on which the order is recorded, indicated in the order confirmation email.
For deliveries in mainland France, the delivery lead time is between 3 and 5 working days for a standard delivery via Colissimo, and 1 to 2 working days for an express delivery via Fedex.
For international deliveries, the delivery lead time is between 2 and 9 working days, depending on the country, for an express delivery via Fedex.
In the event that contractual deadlines are not respected, the buyer can cancel the contract, by registered letter with return receipt requested, after ordering Molli to make the delivery or provide the service within a reasonable supplementary time period.
However, if the buyer wishes, he can immediately cancel the contract if, for him, the dates or deadlines set out above constitute an essential condition of the contract.
In this case, when the contract is cancelled, Molli is bound to reimburse the buyer in full for all amounts paid, at the latest within 14 days of the date on which the contract was revoked.
In the event that the product ordered is unavailable, the buyer shall be informed at the earliest opportunity and have the option to cancel his order. The buyer will then have the option to request the reimbursement of the amounts paid within 30 days of payment at the latest, or the exchange of the product.