delivery and return molli
your order is prepared and shipped by our teams from monday to friday
we ship worldwide
delivery method and cost
Metropolitan France
standard home delivery: €6,90 (free from purchases over €120 until 2024.12.31)
delivery to a molli store : free
depending on the location of our stocks and/or the store selected, please allow between 3 and 5 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extend
European Union
free delivery in belgium from €250 purchase
standard home delivery: €11,90
depending on the location of our stocks and/or the store selected, please allow between 3 and 5 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extend
Switzerland
standard home delivery: CHF 14,90
free delivery from CHF 250 purchase
depending on the location of our stocks and/or the store selected, please allow between 3 and 5 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extended
for all orders outside the euro zone, we have ensured that shipping, customs duties and taxes are included in the final price, so when you receive your order, you will not have to pay anything extra
United-Kingdom
standard home delivery: £14,90
free delivery from £250 purchase
depending on the location of our stocks and/or the store selected, please allow between 3 and 5 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extended
for all orders outside the euro zone, we have ensured that shipping, customs duties and taxes are included in the final price, so when you receive your order, you will not have to pay anything extra
United-States
standard home delivery: $14,90
free delivery from $250 purchase
depending on the location of our stocks and/or the store selected, please allow between 3 and 5 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extended
for all orders outside the euro zone, we have ensured that shipping, customs duties and taxes are included in the final price, so when you receive your order, you will not have to pay anything extra.
rest of the world
standard home delivery : 19,90€
depending on the location of our stocks and/or the store selected, please allow between 5 and 10 working days to receive your order, an e-mail will be sent to inform you of its dispatch or its availability in store
during periods of private sales and sales our deadlines may be extended
for all orders outside the euro zone, we have ensured that shipping, customs duties and taxes are included in the final price, so when you receive your order, you will not have to pay anything extra.
returns and refunds
make a return from Metropolitan France
an item you ordered does not suit you ?
you can return it within 14 days from the date it was received.
go to our return portal where you can edit your return slip or go to one of our three parisian boutiques
> if the product is returned to us stained, we will not be able to make a full refund and will make a deduction for restoring it to its original condition: 10€ per item for dry-cleaning
> if the product is returned to us damaged or without its label, we will not be able to issue a refund
make a return from the abroad (outside France)
an item you ordered does not suit you ?
you can return your order within 14 days from the date of receipt
return fees details:
- european union: 15€
- united states: 20€
- switzerland: 20€
- united kingdom: 20€
- rest of the world: 25€
please visit our returns portal where you can generate your prepaid label, which will be deducted from your refund (be sure to copy and paste the "#" before the order number, for example: #12345)
> if the product is returned to us stained, we will not be able to make a full refund and will make a deduction for restoring it to its original condition: 10€ per item for dry-cleaning
> if the product is returned to us damaged or without its label, we will not be able to issue a refund
repayment deadlines
upon receipt of the package, the refund is triggered within 3 working days on the credit card used for the purchase.
exchange a molli piece
it is not possible to exchange a molli piece.
we advise you to place a new order for the desired part, then to wait for the reception of your first order and to proceed with a return.